Free returns are dying

The era of free returns — an essential part of the rise of online shopping — is ending.

The big picture: Many retailers are fed up with paying for and processing an endless barrage of return packages, and they’re starting to charge for it.

Zoom out: Returns surged during the height of the pandemic, when more people were shopping online.

When will brick and mortar stores charge restocking fees?


Yep a doctor I have switched a medical equipment refill order I have. He wanted a different cushion for my Cpap. I had just received the equipment the day of the medical visit. I had to return the order. That cost $12 UPS and $15 restocking fee. I was livid but what to do? Nothing, just pay.

We are caught in this and won’t get around it.

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