Cloudl:
You clearly have not worked in the insurance industry. Carriers fall over themselves to make their customers happy during the claims process. Take auto insurance, most carriers set up a network of independent auto repair shops. Customers take their cars in, the shop fixes it, and the customer pays the shop their deductible and drive out. No going to multiple shops for multiple bids, no messing around. If the customer is not happy with the work, the insurer backs them up. Because a large percentage of the shop’s work comes from the carrier, the shop is under pressure to make the customer happy. I worked in the industry for 15 years, had thousands of clients, and dealt with thousands of claims in those 15 years. Never had an auto claim where the customer was not happy, and rarely a homeowner or business claim. Usually the unhappy customer for homeowners was due to shoddy work done by a craftsman they hired.
I have no knowledge of the company you are touting, but if their claim to fame to disruption is they are farming the claims process to re-insurers, I have to say, “WHERE IS THE BEEF?”
A re-insurer is an insurance company, it will process the claim, most likely using industry standard claims process.
How can a company keep their customers happy, when they turn over the most important event in the process to a third party?
Solely based on what you say about this company, I would not touch it with a ten foot pole. Their claim to fame is BS.