To stop using smartsheets and switch to another vendor, or more likely several vendors to match the functionality, what happens to all of that progress on those projects?
Doesn’t the progress of those projects still exist, but you lose track of it if you don’t migrate the information?
Clearly there would be some time spent in switching, but if a business were to switch to another vendor, that vendor would probably have some way to import information from Smartsheet. Isn’t there much more of a challenge (or at least a higher risk of catastrophic failure) migrating from MongoDB or Elastic or Zscaler to another similar service?
With their revenue retention rate it seems like it’s a “sticky” product where people who use it like it and get others to use it. I just have concerns with so many competitors that it may be hard to continue growth long term. Is there any reason to believe this can reach Office levels of ubiquity (becoming the standard for project management) or is destined to be one of several options fighting for market share and gain wins based on specific use cases? Is this something that Slack or Dropbox or similar communication/collaboration companies try to offer?