I just listened to Jeff Keltner, Upstart’s SVP of Business Development, discuss “Growing Your Consumer Loan Portfolio in the Digital Age” on NAFCU’s podcast “The CU Lab”. I recommend any investor holding UPST listen to it. It’s a hair under 25 minutes.
NAFCU’s Key Takeaways:
[02:50] We also see over the last year or two this excessive deposit base. They are also seeing a decreasing demand for many traditional types of loans.
[11:31] When we see credit unions caught in this relatively short-term need to put deposits to work, one of the easiest things to do is to go out and buy assets. Most credit unions don’t want to buy somebody else’s loans, they want to originate a loan.
[15:55] Perfecting the auto process is much more challenging than the personal loan process.
[21:57] Put the member at the center of all your conversations. What are their needs? What are the ways you can augment your capabilities to serve those members well?