Zoom recognized by Gartner in two areas

Zoom Video Communications, Inc. (NASDAQ: ZM) today announced that analyst firm Gartner has named Zoom a Leader in the 2020 Magic Quadrant for Meeting Solutions, as well as a Leader in the Magic Quadrant for Unified Communications as a Service. This is the sixth time Zoom has appeared in the Gartner Magic Quadrant for Meeting Solutions and its fifth consecutive time as a Leader. It is the first year Zoom has qualified for inclusion in the Gartner Magic Quadrant for UCaaS.

For the Meeting Solutions Magic Quadrant, Gartner evaluated companies based on criteria including their ability to satisfy a wide variety of well-established and newly defined virtual meeting scenarios. The report analyzed 15 companies in the Meeting Solutions space and named Zoom as a Leader.

The criteria used by Gartner to evaluate companies selected for the UCaaS Magic Quadrant include ease of use, service reliability, and the pace of innovation and enhancement. The report analyzed 14 companies in the UCaaS space, naming Zoom as a Leader.

“We are happy that Gartner has chosen Zoom as a Leader in the Magic Quadrant for both Meeting Solutions and UCaaS,” said Eric Yuan, CEO of Zoom. “We are proud of the role we have been able to play in keeping the world connected with our frictionless, reliable, and secure technology. We are pleased that Gartner has recognized our ability to satisfy a wide range of virtual meeting scenarios with our video-first design and commitment to customer happiness. We believe video is the new voice, and we are gratified that Gartner has recognized the convenience and accessibility of our UCaaS offering, which combines Zoom Meetings, Zoom Chat, and Zoom Phone. We will continue to work hard to deliver happiness to all of our customers, enterprise and small business alike.”




I hope I’m not just stating the obvious, but I see this as a big deal for Zoom’s growth potential in the UCaaS market going forward. Recognition by Gartner as part of the UCaaS market, and a leader, opens the door to a lot of major enterprises that likely would not have given it serious consideration before. I’ve been involved in a lot of these discussions (not specific to Zoom), and the ability to cite clear benchmarks and analyst endorsements from Gartner (and Forrester) carry a lot of weight in purchasing decisions. This lets an IT team or internal telecom team assessing what to do with legacy Cisco, etc. infrastructure include Zoom as part of that analysis. I’m not sure how this translates to adoption in the SMB market, but for large enterprise adoption I see this as a game changer.

I also found another article that goes into additional detail about how Gartner views the competition in the UCaaS space and calls out the other leaders: Microsoft, Cisco, RingCentral, and 8x8.




The Zoom blog shows the two Gartner magic quadrants:


In short, the leaders for “Meeting Solutions” are Cisco, Microsoft, Zoom. The leaders for “UCaaS” are 8x8, Cisco, Microsoft, RingCentral, and Zoom.