A Promising Early Stage E-Commerce Company

Adding to the previous post. Global-e released a Jefferies Virtual Conference video. - https://wsw.com/webcast/jeff195/glbe/1826916

The CEO of Global-e talked about their service offerings, what differentiates them. He discussed their relationship with Shopify at ~15:40 into the video. Here is what I gathered from this discussion:

  1. Global-e considers Shopify a strategic partnership that will offer improved integration targeting the plus level top-end merchants: 15k-20k merchants, which translates to over 50% of Shopify’s total cross-border GMV.

  2. Shopify will continue to support the smaller merchants with their offering - a native SAAS-like solution, a white-label offering, will not provide the premium services and “know-how” that Global-e will provide.

  3. Global-e provides premium services with many of them driven by the data set gathered from the 500+ merchants it currently partners - product price sensitivity to shipping costs, taxes, return costs etc… They use this information to provide recommendations (they create a business case) to merchants to improve the conversion rate. (~7:30 into video)

  4. Beta testing this year and role out of service next year.

G

26 Likes

A thousand thanks to Zoro… and Redline… for the updates.

Clearly, the quick and clear IR response that rings in one tone with the CEO interview suggests this is not big news, but it is news to me nonetheless. When I composed a dossier for myself over the weekend, I searched the SHOP site and wondered why, if this “exclusive” partnership is a big deal, it is not mentioned along with news regarding Google, Alibaba, and TikTok.

I feel the “exclusivity” could have been better defined. Here is the call, thanks to TMF:
https://www.fool.com/earnings/call-transcripts/2021/08/17/gl…

"With regards to that, it is worth mentioning that we are on track with the rollout of our newly established exclusive strategic partnership with Shopify.

We continue signing up and going live with Shopify-based merchants on an ongoing basis. In parallel, the respective development and product teams from both companies are working together on a new and deeper integration of Global-e’s offering into the Shopify platform and checkout. This new integration is expected to be finalized later this year. Once operational, this new integration should allow an even more effortless go-live process for new merchants and even more seamless referrals of Shopify-based merchants from various channel partners."

Nothing wrong here, though there is no explanation of exclusivity, which is what I was looking for on the SHOP site.

Then an analyst asked:
“And if you can give us any color on particularly the Shopify relationship, how much of that contributed here in the June quarter versus what you’re expecting going forward.”

“Now, referring specifically to Shopify, we are seeing already an increase in our pipelines and the signups, especially on the SMB front, kind of the smaller size merchants. We do expect as we guided before that we will see more movement on the pipeline with larger brand probably toward next year and the beginning of next year as we complete the new integration that we mentioned in our comments.”

Well, this is confusing. Ok, larger merchants maybe take more time, but, in light of the news/no news situation, why are we touting “smaller size merchants” here?

Then, another question:
“So I guess, Amir, maybe if you could just sort of specify for us what the top two or three things that you need to get done with Shopify are in terms of the integrations.”

“The main things about the integration are technical. But I would say, generally speaking, it’s making our services kind of the same services that you know just built in straight into the Shopify checkout itself.”

This is exactly what was said on the interview as well. But then there is this:

“In terms of the impact, as we guided, this is what we’re seeing. We’re on track. We are seeing an already initial kind of traction, additional traction in our pipeline as it’s growing, including more and more SMB Shopify-based merchants that are going live with us. So we already see an increase in that.”

Isn’t SMB small and medium businesses? Why are we highlighting this here if we are after the Top 1% (literally)? Apparently the reason is technical:

“But I would say financially, we’ll probably see more of the impact toward kind of the first and second quarters of next year, and certainly onwards in the second half of next year once we have done the new integration kind of late this year, which would enable us to bring also it to the bigger enterprise-size merchants that are on Shopify.”

so what?

1/ Why did no analyst ask about the agreement’s exclusivity? Let’s go back to the SEC filings,
https://sec.report/Document/0000950123-21-011913/

“We have entered into partnership arrangements, and in the future may consider opportunities to enter into additional arrangements… For example, we have entered into a Services and Partnership Agreement with Shopify…making our platform services available to certain Shopify merchants through Shopify’s e-commerce platform. Entering into such relationship with Shopify will require us to incur non-recurring and other charges, significantly increase our near and long-term expenditures, including payment to Shopify of a fee equal to a percentage of the GMV for all transactions processed through our platform for applicable Shopify merchants, that may negatively impact our margins, and issue securities that may dilute our existing shareholders. The potential benefits of our relationship with Shopify are hard to estimate or quantify at this time, and we cannot be certain that our arrangement with Shopify will provide the revenue or net income that justifies such a transaction.”

So “making our platform services available to certain Shopify merchants”?

In other words, the stress on exclusivity was misleading because it implied that they would be handling the cross-border transactions for SHOP and not that they aim at the Top 1% of SHOP’s merchants. Moreover, the EC call’s SMB mentions square poorly with what we just heard on Sep 14-15.

So how does this change the thesis? For me, this is all about SHOP. So is the thesis shot?

No, but it is certainly diminished as the TAM got cut in half “overnight.” With the CEO bringing up SMB only to backtrack one month later, I am not so sure the focus on Top 1% was the plan all along.

What are the 500 merchants mentioned on the interview? Total or SHOP merchants? Let’s say they have 500 SHOP of max 20,000 SHOP. Let’s say they get half of all and at half the current GMV so that would still be 10x GMV from here for what should be the worst case back-of-the-napkin scenario.

Overall, focusing on the high end does not concern me, in fact seems very logical to me. In addition, SHOP is a shareholder and I think that matters.

Can anyone make sensible estimates of their actual TAM within SHOP?

19 Likes

I’m not a shareholder but from reading what’s been posted here, it just reminds me of what the cloud providers do with various software services. They provide a basic level service for customers that need some functionality but don’t want to spend much money, either because they don’t have any money, they’re just trying it out, or because the functionality really isn’t that critical. It’s just an offering the cloud giants need to have to keep customers on their platform. But it’s unlikely to be good enough for critical processes, or for a larger user, or for users needing more flexibility (cross-platform compatibility).

Many of our cloud companies offer premium versions of services that Amazon, Google, and Microsoft provide for free or cheaper. Some are even open source, so users could just do it themselves. Yet they continue to grow which is why we continue to invest, and when they stop growing we sell.

Even if someone could estimate the impact of the product, the estimate could never be verified except in retrospect.

7 Likes

re-read the transcript.

the integration is not even complete.
not expected to be impactful until 1H-2022.

they are saying “seeing some SMB stuff now” but “the good stuff is coming once integration complete”.

Which is completely in-line with the IR response.

Dreamer

12 Likes

I appreciate you sharing that IR note.

The more I think about it, the more I see it as a non-issue and actually a positive.

First - I am NOT a Shopify ecosystem expert. If I ever owned the stock before, it was probably a swing trade, so I am making some assumptions here.

If Shopify felt the need to announce their global capabilities, it tells me that it was an area they were previously lacking. Or at least that perception was out there.

If their existing clients now look to pursue global capabilities via Shopify, or if new clients join Shopify expecting global capabilities, they may find they can do certain basic things, but want more complex services over time, which they could then get via the Global-e integration.

In short, it seems like Shopify is increasing the potential number of global clients on their platform, which I can only see as a positive for GBLE.

Seems like the FUD from this announcement and subsequent price drop may have created a good entry point. On top of the recent non-dilutive offering, too, that pressured the stock price.

The stock is far from cheap still, but this brings you back to late June prices at least.
I added more. The next ER will still not have any meaningful Shopify integration impact, but as it will be likely in November, mgmt should have a good feel on the technical progress made and have more color on the rollout and expected 1H-2020 impact. So it will be interesting to see how their existing growth continues and their forecast for the final Q of 2021.

Mgmt stated on ER CC that they expected to likely do some M&A prior to EOY, so we could have some additional announcements before next ER and color on those acquisitions at that time, too. Similar to LSPD, I think we continue to see a lot of consolidation and M&A within ecommerce/payments, but there should be more than one winner.

Dreamer

24 Likes

Lock up expiry is November 8th I believe, so with this Shopify noise, I think I’m going to sit this one out for a while and see how it develops. Very exciting company though.

5 Likes

I agree with Dreamer here. I don’t see this as a negative for GLBE. But as a positive. This is how i think about it. As IRdoc stated above, this is simply an offering for basic functionality. SHOP does that because it wants to keep their existing clients happy and/or attract new ones.

Now, imagine you are a small merchant on Shopify and you try out the new/repackaged “Shopify Markets”. You like it and it helps you grow. You also think about all the possibilities of cross-border selling and want to use it to grow even more. Then, there comes a time where you outgrow the functionality and wish to “upgrade” because it no longer meets your needs.

You start to look for customized solutions that will offer tailored merchant services and optimization, risk mitigation (hedge and taxes) and fulfillment. Who are you going to call? Yes, probably Global-E as it is already there. Shopify is no longer able to help you grow in that aspect and since SHOP is already offering the partnership with GLBE it will be like an automatic recommendation to upgrade to that service.

Also, this will create a much broader awareness of the possibility of selling cross-border. So even the bigger merchants will see from the get-go that “Shopify Markets” is not what they need. So it will make their choice even easier to go with GLBE right from the start.

CEO said that it will take some time (couple of Qs) before they roll out the full service due to technical integrations needed to big merchants (who in this case is what we are after). The reason they mention SMB at the moment is simply technical.

Well, all the info we have at the moment including the reply from IR that ZoroSGInvesting provided, the CEO’s comments as well as the Shopify’s announcement for their own solution and explaining that Shopify Markets is separate from our partnership with Global-e, which is a great solution for a subset of merchants looking for high-touch service to meet more complex cross-border needs show that the thesis for GLBE is still intact. For this reason i’m holding my full 10% on GLBE.

11 Likes

I just re-checked the email from GLBE IR again, and realised that the reply was coming from GLBE CFO Ofer Koren directly via his company email!

Still long GLBE with 5% position after going through all the GLBE posts on the board.

Zoro

5 Likes

I decided to revisit Global E’s partnership to see if I can get more comfortable with the stock at these levels. I found the following very helpful in getting some understanding around potential of this partnership.

https://wsw.com/webcast/jeff195/glbe/1826916

At around minute 19 the CEO mentions that the merchant audience that both Global E and Shopify agree is most suitable for Global E, ie their top 15-20k merchants, process about 50% of cross border GMV going thru Shopify. Since Global E charges based on GMV, this is a very significant market indeed. I thought I’d point this out here so it doesn’t get lost in the noise around Shopify’s own solution.

Only time will tell how valuable this partnership will be and how much of a moat Global E actually has. My guess is that cultural norms + delivery, tax and customs standards present a significant barrier for foreign merchants in any market. Anyone who will ever try to buy something from Japanese or Korean web sites will realize that this can be an insurmountable task for vast majority of consumers. One would think that US merchant would have easy time selling to Canada but as anyone in Canada will attest, it is a lot harder than one would think.

18 Likes

For what it’s worth, I sold my small, about 2% Global-e holding last week. My reasons were twofold 1) shopify moving forward with their own somewhat competitive products and 2) all of the delays at the ports for shipping containers etc to get in and unloaded from overseas

I could be wrong and maybe the difficulties at the ports could be a positive for GLBE if Global-e’s solution somehow helps companies get around those backlogs, but if it does, I’m not aware, so I just have to view the port situation, especially coming into the holiday season when things will get even more backed up, as a bad thing for GLBE

I’m thinking maybe I revisit it again in 3-6 months if the backlogs have worked themselves out and there is some more clarity on their standing with Shopify.

I put the proceeds into Applovin (APP) which is now my smallest, try-out position. I haven’t researched enough to present it to the board (if someone else has previously done so, please message me a link as I couldn’t find any previous coverage here) but based on their current growth trends and valuation, it looked interesting enough for me to take the small stake for now while I look into them further. I understand there are risks for any app-centric company given recent, and possible future changes, with Apple/iphone/itunes store, but it still seemed worth a look given the price and current revenue and recent growth. They just purchased a company from Twitter last week for about a billion dollars, so it’s not a 100% organic growth company which I know some will tend to avoid, but possibly TWTR’s divesting non-core assets to better focus their business, could hopefully be a good opportunity for APP.

-mekong

15 Likes

Global-E was mentioned 4 times in Shopify’s Q3 CC and two of them can be found below:

“Our strong year-over-year growth in Merchant Solutions revenue was driven by increased GMV penetration of Shopify Payments compared with the same period last year on strong growth in merchant sales in Q3 2021, combined with new revenues from several strategic partnerships, namely Affirm and Global-E relating to merchant services product performance obligations, which we began highlighting in Q2 of this year.”

“Our third key area of investment is international expansion. Shopify is making it easier for merchants to sell almost anywhere. We announced Shopify Markets in September. Shopify Markets gives our merchants the back-end tools to scale their businesses internationally and the front-end tools to offer buyers the most intuitive experiences and serves as a great complement to our offering with our partner, Global-E, which gives merchants the option for a more full-service outsourced solution.

To me this is a big endorsement from Shopify on GLBE’s solution, a few key words here:

  • Shopify Markets is a complement to GLBE’s solution rather than competition and it may even work as lead generator for GLBE like many board members suggested
  • GLBE’s solution is “more full-service”

Zoro

44 Likes

“Our strong year-over-year growth in Merchant Solutions revenue was driven by increased GMV penetration of Shopify Payments compared with the same period last year on strong growth in merchant sales in Q3 2021, combined with new revenues from several strategic partnerships, namely Affirm and Global-E relating to merchant services product performance obligations, which we began highlighting in Q2 of this year.”

Numbers can be manipulated any way you want to. If you look at Shopify’s GMV it really hasn’t impressed me for the last 4 quarters. Here are the numbers.


Q420    Q121    Q221    Q321
41B     37.3B   42.2B   41.8B

Now I realize their 4th quarter is always their largest, but if Afrm and GLBE are realing increasing strong growth in sales, why hasn’t their GMV shown it? Maybe next quarter?

Andy

1 Like