Thanks all for the great threat!
In good, as well as in tough times, it is easy to get caught up. That’s why I thought back to last quarter when BILL was reporting a more positive picture. Something I wrote back then in more positive sentiment and not yet knowing it would show as much this quarter 
Payment/Transaction volume revenue is a double-edged sword: It can bring the company (and us fellow investors) a lot of joy, but it is also more volatile and prone to macro softness than subscription revenue.
While in good times, it is easy to overlook that BILL is not as stable as a full SaaS business since its revenue is 65% powered by transactions, it is also easy to be overly pessimistic about the core business in tough times.
BILL is having several headwinds right now:
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TPV slow-down affecting roughly 2/3 of their revenue. While 80% of their transactions are recurring, this does not mean that 80% or their TPV is recurring. Many significant amounts spent, like on Google Ads etc., can easily be tuned down in terms of the actual $$$ amount. And this is what we are seeing with their TPV right now.
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BILL also offers seat-based pricing, so additionally, I assume they are impacted by the layoffs we are seeing these days.
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General prudence in SMBs, also for new deals
On the bright side:
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Strong profitability (I won’t add any duplicate thoughts or numbers here, there were great comments on that already)
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BILL is still deeply integrated into the company’s core finance processes and beyond, and retention rates continue to be strong (comment from John Rettig)
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BILL has a strong ecosystem and diverse go-to-market strategy
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BILL’s non-GAAP gross margin improved further to 86.7% - that is pretty awesome!
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I expect a strong TPV rebound, once the macro effects fade. I found this overview slide in their recent investor presentation and find it quite nice: While the number of transactions increased by 34%, the payment volume increased only by 15%, which implies for me that customers continue to process more transactions, but in significantly smaller amounts (See screenshot). Ofc, I don’t want to claim these numbers should align perfectly, but this large discrepancy implies buried potential that will uncover once SMBs spend more confidently again.
- I can definitely see the large opportunity in front of them, and I think the pen & paper and Excel finance solutions, which are still being used, will be digitized more and more. And bill is in a nice position to do that.
I am not sure yet what I will do with my now 10-ish % position. I will wait for some more earnings to get a better grasp of the overall situation and sentiment before doing anything.
Overall, I think bill is healthy and I am not seeing a general, major issue. It is facing many headwinds right now. What I was not so fond of is that somehow it seems management was caught a bit off-guard, even though they claim to have very good insights into the market and their business… (from Rene Lacerte: "So we feel like we have the insights to be able to really understand what is happening with businesses at the time, and that’s how we create and form the guidance that we provide today".)
Besides that, I would also have liked to hear some more updates on the product front – beyond their extensions of instant payment methods. This would seem to be a perfect time to invest in R&D, e.g. into the promised unification of bill and divvy into one platform.
FWIW, I am not overly worried, but also not overly excited about the past earnings. I am curious about the upcoming ones. Where else to put the money in case I trim bill? I wish I knew, so let’s see what Feb and March will bring for our other companies.
Good luck to all of you!