We Let AI Run Our Office Vending Machine. It Lost Hundreds of Dollars.
Anthropic’s Claude ran a snack operation in the WSJ newsroom. It gave away a free PlayStation, ordered a live fish—and taught us lessons about the future of AI agents.
In mid-November, I agreed to an experiment. Anthropic had tested a vending machine powered by its Claude AI model in its own offices and asked whether we’d like to be the first outsiders to try a newer, supposedly smarter version.Claudius, the customized version of the model, would run the machine: ordering inventory, setting prices and responding to customers—aka my fellow newsroom journalists—via workplace chat app Slack. “Sure!” I said. It sounded fun. If nothing else, snacks!
Then came the chaos. Within days, Claudius had given away nearly all its inventory for free—including a PlayStation 5 it had been talked into buying for “marketing purposes.” It ordered a live fish. It offered to buy stun guns, pepper spray, cigarettes and underwear.
Profits collapsed. Newsroom morale soared.