As Wendy sometimes does, I will announce this is MacroEconomic because our entire economy, not to mention society, is built upon marketing and value addition. And with that:
The store opened in Santa Monica in November 2018 under the name Palessi, which sounded Italian enough that nobody asked, in a retail space that had recently been occupied by Armani.The fit-out was convincing, with sparse shelving, dramatic spot lighting, a single shoe on each plinth, and staff who could talk about the line.
Influencers and local shoppers were invited to the launch and filmed as they browsed, picking up the shoes, examining the stitching, weighing them in their hands and offering exactly the kind of commentary the format invites, praising the elegance of the design and the quality of the materials, with several guessing the pieces were worth somewhere between four hundred and six hundred dollars.
Every pair had come off a Payless shelf, where the same shoes sold for roughly twenty dollars. The company had emptied its own ordinary stock into a luxury environment, put a made-up name on the door, and priced the shoes at a multiple of fifty or more, and in three hours it took in about three thousand dollars from people who were genuinely delighted with their purchases.
When the setup was revealed the reactions were recorded too, and the entire exercise became the advertising campaign it had always been designed as. Every buyer was refunded in full and told to keep the shoes, which mattered, because a prank that leaves people out of pocket reads very differently from one that leaves them with a story and free footwear.
What the stunt actually demonstrated is uncomfortable and fairly well established in the research on pricing, which is that in the absence of reliable information about quality people use price and presentation as a proxy for it and then experience the product accordingly. The shoes hadn’t changed at all between the Payless shelf and the Santa Monica plinth, and only the room had.
Now I could make some snide comment here about shares in SpaceX, or maybe the upcoming Anthropic or OpenAI IPOs, but I’ll refrain.
OK, no I won’t. ![]()