I came across this in reading Wouter’s interesting deep dive on Pivotal. I think it should be highlighted as it relieves a lot of anxiety about Pivotal’s number of clients:
We define the number of subscription customers as the organizations that have a subscription contract for our software resulting in at least $50,000 of annual revenue in that period. While we may enter into subscription agreements with multiple parties inside a larger organization, we count a customer as an addition to our subscription customers only if it represents a unique global ultimate parent.
The way I read that (and it seems pretty clear) is that they only count a company as a subscription company if it brings in at least $50,000 dollars annually. They don’t count individual departments in companies, and they don’t count smaller accounts. Thus, it seems, if a company only accounts for $30,000 a year, it isn’t counted, so they may have a number of additional smaller customers that they don’t think worthy of being considered a subscription client, which is a major designation to them.
In the case of the U.S. government, we count U.S. government departments and major agencies as unique subscription customers.
That is pretty clear.
For Knowledgebase for this board,
please go to Post #17774, 17775 and 17776.
We had to post it in three parts this time.
A link to the Knowledgebase is also at the top of the Announcements column
that is on the right side of every page on this board