In both these companies, the thesis boils down to this. Throw the house at aggressively conquering and growing the market. Profits don’t matter. Plow back everything into this strategy. When we’ve conquered the market, dial back on marketing expenses. Profit.
Maybe think of it like this: Here’s how Talend is thinking about it. They have a clear field and no competition at present. Every client they get now will probably be their client “forever,” as a reasonable estimate [smile]. That means the recurring revenue goes on and on each year without the same cost to renew them that it cost to get recruit them in the first place. In fact, on average they will get more and more revenue from each client each year.
But if they wait and don’t spend the marketing dollars now, who knows whether someone else will come along and challenge them some time in the future and they’d never get those customers, and all that recurring revenue.
The recurring income is the missing link, you must realize. The critics like Ears (no offense meant) are missing that they (the critics) are balancing the marketing cost spent this quarter just against this quarter’s revenue. But that revenue is going to keep coming, and growing. That marketing cost should be distributed among many years of income to the future
As the management of Shopify said on one of their conference calls: “we would be crazy not to capitalize on the evolutionary moment in the development of retail”. They are out to get as many customers signed up as they can as fast as they can, and getting as much revenue stream as they can. That revenue stream isn’t going to go away. Who’s going to risk destroying their whole business switching to someone else to save a few dollars.
Best
Saul