Recently, I arranged a call with TDOC’s IR Department and since some on this board have a position in this business, am sharing my notes below -
Teladoc is the worldwide leader in telemedicine
It has 80% market share of online consultations in the US, next largest competitor has 13-15% market share, 3rd biggest firm only has 2-3% market share
Company has signed up more than 3,000 doctors on its network
A typical GP consultation costs $45, the doctor keeps $25, cost to the company (call centre + infrastructure) is $5; so gross profit from GP consultation is $15
GP consultation costs $45, dermatology = $80 and mental health consultations = $120
Average gross profit across all types of consultations is around $25
Business has already signed up over 12,000 corporate clients in over 125 countries
40% of the Fortune 500 companies are now clients
Total members are around 23 million out of which 19 million are non-subscription fee members (Aetna, TriCare and Bluecross members AND 9.6 million individuals who only pay per consultation)
Member count may go up significantly in 2020 once the government approves telemedicine for Medicare and Medicaid
According to TDOC, the TAM is $57 billion and its current penetration rate is around 1%
Teladoc considers that the breadth of services (GP, mental health, second opinions) and international reach are competitive advantages
Advantage of service to users = 24/7 healthcare and access in remote areas
Approximately 50% of telemedicine consultations are during holidays and outside working hours
Advantage of service to insurers and government = lower healthcare costs
Risks include government regulation, cyber hacks and increased competition
Growth has been impressive but has been boosted due to acquisitions (2yr revenue CAGR = 84%)
Recurring subscription revenue = 84% and consultation revenue = 16%
International revenue has grown to around 22% of total revenue
Existing employers’ utilisation is going up (employees are using the service more each year)
Organic US paid membership growth (YOY) = 23%
The company estimates that in 2018 it arranged 2.55 million consultations (versus 1.46 million in 2017)
Teladoc expects revenue to grow by 25-30% CAGR for several years
Over 1 billion doctor visits take place each year in the US alone
If telemedicine accounts for just 5% of all consultations in the future and if increased competition reduces Teladoc’s US market share from 80% to just 50%, this will equate to around 25 million annual domestic consultations - 10x from current levels
Telemedicine appears to be a promising industry and although it will never fully replace actual doctor visits, there is a good chance that 5-10% of consultations may end up online in the future.
After all, telemedicine is cheaper, more convenient and available 24/7 at short notice.
I hope this has been helpful.
- GM