Zoom Quarterly Earnings Call
Questions and Answers from Analysts
The following include the (somewhat unedited questions and answers from the analysts that followed the prepared remarks from the CEO and CFO. I was on the CRWD call and was unable to do both at the same time.
Erik Yuan and his CFO, Kelly clarified that the 300 million daily participants include both free and paid. It has come down a little bit in May. If and individual joins 5 meetings per day, it’s counted 5 times.
% of TAM that’s been penetrated? Where do we go from here w/ ZM?
Erik believes this will change everything about work, live and play. For now, top priority is to keep service up and user experience is exceptional, and down the road, figure out how to
TAM is bigger than they thought before.
End to end encryption became a big part of the discussion. Can it be monetized?
Education, telemedicine & telehealth are big areas they plan to expand further into. WFH is obviously a huge driver and opportunity in which to further expand.
What systems/programs do you have in place to keep customers sticky with your platform?
Upgrade to an annual contract
Video and voice will be convergent in ZM in the future.
Started with an enterprise product and now it’s a consumer product? What’s it look like going forward?
Video conferencing will become a mainstream service. Must maintain a consistent experience for retail customers. For enterprise customers, the security is much more simple. They challenge is security for retail customers.
How does revenue get accounted for?
Entire revenue gets amortized over the billing period with the 601 accounting standard.
They’ve doubled down on hiring account executives.
Zoom phone cross-sell opportunity is significant to increase revenue. Penetration rates, adoption and how it’s starting to take-off. What’s next for ZM. Should we expect a chat service from ZM?
Ensuring communications continuity was #1 focus for this quarter. Now there are significant opportunities and many ways to up-sell and monetize additional sales.
Laser focused on video/audio for the future.
CFO: Taking a very conservative approach to the future since the historic norms don’t necessarily apply verbatim.
Lots of pipeline has been created to up-sell Zoom Rooms and Zoom Phones with their existing ZM customers.
ZM was designed for enterprise customers. As a CEO, Erik said that he should have done a better job to enable IT (he took full responsibility for the fact that he could have done better). If there’s a conflict between privacy/security and ease of use, privacy must come first. That’s why they hired so many security resources.
Overall focusing on video/voice for the future to stay best of breed.
ZM’s scale is a differentiator, and how does ZM’s technology function as a differentiator. The market for video conferencing is much, much bigger now. Competition benefits the customer and is a good thing.
For 2nd qtr, do you expect Recurring Revenue to be greater in 4th qtr from last year? Yes, she Kelly, the CFO) expects this to be so.
Do you see this market consolidating around 1 or 2 competitors? Erik believes best of breed service will prevail and win the most market share. Quality and a lot of innovations to “just make it work” and listen to their customers’ use cases and pain points.” The market opportunity is huge.
Churn in the 2nd half of the year: Yes, As the education market will likely go back to school.
Lots of opportunity to grow in the phone market. Given the land and expand strategy and the significant expansion in the last quarter, they see a lot of opportunity in the future in the platform phone.
They don’t believe the Covid pandemic as something that will limit their expansion.
Education sector: How are they planning to deal with this in the 2nd half of the year.
Education was the 2nd highest vertical, and many Universities and Schools are anticipating to do distance learning this Fall. CFO said they don’t typically disclose details of each vertical market.
Ability to scale up: Will add capacity with more full-time employees that were outsourced temporarily during the past quarter to accommodate rapid expansion that took place. It will cost less to hire these people/resources as full-time employees than keep them outsourced.
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