We all hate robocalls—I get several a day and they drive me up a wall.
It got me thinking about Twilio and how much of their revenue is due to robocalls and if regulators will have to intervene?
I know Jeff Lawson takes it seriously https://www.twilio.com/blog/your-phone-your-call-eliminating…
Is this something to worry about? What say you?
Diego
Long TWLO (Largest position in my port)
I say the answer to your question is provided in your link.
We require you to confirm ownership of a phone number before you are allowed to use it as “caller-id” when initiating a phone call via our APIs. By default, we bill by the minute, not the second, to deter short duration calls and impair the economics of robocalls. We’ve also built fraud protections into our product, such as geographic permissions that disable calls to high fraud destinations which are rarely used for legitimate use-cases. We also have default throughput limits, so an organization that just signed up yesterday can’t place a high volume of calls or send a high volume of messages immediately. All of these safeguards (and more) are features we added to prevent malicious actors from using Twilio.
All of this is on top of our Terms of Service and Acceptable Use Policy, which expressly prohibits “using the Twilio Services in connection with unsolicited, unwanted or harassing communications (commercial or otherwise), including, but not limited to, phone calls, SMS or MMS messages, chat, voice mail, video or faxes.” We use artificial intelligence and other instrumentation to look for patterns that might indicate abuse.
Other than Twilio having to invested the some spend on prevention, detection , and any resulting litigation there is no worry. Robocalling is banned by Twilio.