Something I noticed as an engineer: In the Forbes article of March 13, Eric Yuan related a story of hooking up a school to use Zoom:
“They told me they’d connect with my team, and I said, ‘no, I’ll do that for you,’” said Yuan, reached by Zoom at the San Jose, California-area home that is now his office for the foreseeable future. “I did it manually myself.”
When the CEO is still this close to the product, it bodes well for his/her technical decisions going forward. When a developer comes into his office with an idea, it will be understood and probably decided correctly. Can’t say that about some of the other large tech firms.