Macro economicically, automated services technologies promise a lot of positives WRT lower consumer costs, less time wasted waiting for a representative to get back to you, etc.
But also there are negatives such as Deep Fakes and disinformation, as well as automated scams - imagine “robocalls on steroids”.
NVDA, a few years ago, introduced Ray Tracing technology that they promised would make CGI indistinguishable from “real live humans on the screen”. I see some CGI that is very close to indistinguishable from real live humans, animals, etc.
Automated Voice technology is also advancing, and may be to the point where it’s indistinguishable from “real/human” voice?
Some criticisms were that to avoid "deep fakes, and scams, disinformation, etc, the “automated” system MUST maintain some aspect that allows a human to realize the system is “computer genersted” and not another human.
Over on BRK board, there is discussion about Geico closing its CA offices. Some are saying it’s a harbinger of “bad news”, others are counseling that it may be a good thing.
They suggest it’s a move to fire/layoff/RIF human workers for an automated, online system.
ASSUMING no dire business related reasons for Geico’s CA office closures, it’s a good gross-margins move on Geico’s part?
The Toyota service department where I get all my routine maintenance has instituted an automated system for scheduling service appointments.
It works GREAT! It’s a “dumb” AI, as it has much flexibility.
I can ALMOST (but not quite) talk to it like I would to a human! (I know I’m interacting with a “robot”.)
The last time, the female voice gave me several options and very amicably scheduled the one I chose. And in a professional, friendly way, managed the rest of the process. I thanked her before ending the call.
The telephone “Customer service rep” job has supported many workers in the US “service” economy.
From an employee POV, automation has taken a job or 3.
I’m sure the Toyota dealership is happy to reduce their human labor costs!
The same for my bills (utility, rent, CCs, etc.) I pay everything online, no human interaction needed OR WANTED.
My car insurance… so far, paying the premium each year still has the human touch.
All that to say: I’m personally very happy with the automation.
To come back to macro impacts of automated phone, chat, video in which a human interacts with an automated system - has CGI and automated voice reached the “indistinguishable from live human” stage?
Is the "dumb, almost but not quite AI’ intentionally ‘dumbed down’?