Last year I barely heard about AI. Now I use it every day.
I asked Amazon’s AI, Rufus, to recommend an office chair without a mesh back under $200 for a 5’3” person. Presto! I bought the recommendation which was on sale for $99. (I don’t know whether their computer sweetened the deal just for me since I’m a big Amazon customer so the chance was high that I would actually buy it.)
I asked Google Gemini to show me diagrams of a septic tank with a damaged compartment divider and contact information for a local repair business. They showed four local businesses and even the ratings (which I assume came from Yelp).
I asked Perplexity about a complex health issue. They are good about showing references and further related questions to explore.
I asked ChatGPT to recommend a dishwasher that doesn’t have a filter in the bottom that needs to be taken out and cleaned. ChatGPT provides links to the retailers.
I am using AI more and more.
About half the capital investment in the U.S. in the past year went toward developing and building out AI centers. These companies obviously think they will become profitable or they wouldn’t make the investments.
When Google went public I didn’t buy the stock because I didn’t understand how they could be profitable since I used their search engine for free. I’m still using their search engines for free but now I can see how AI is beginning to permeate commerce (including customer service) in many ways.
Wendy