Had to run some errands today, so decided to check out the newly remodeled dining room at Mickey D’s.
Entering the dining room, I was informed that it is no longer possible to enter my order at the counter. I must use their touch screen kiosk. I like to think I’m a fairly bright lad, having used ATMs for 30 years and self-scan lanes at the grocery store for 20, so I mosied up to a kiosk.
The thing was reluctant to accept my pokes, but I’m stubborn, so, eventually, got my order entered. Got to the screen where I was offered options to pay by credit card at the kiosk, or cash at the counter. I poked the “pay here by card” option, as there was no-one at the counter, and the button changed color, presumably indicating it registered my poke. Then proceedings came to a halt. No prompt on the kiosk screen, or card terminal screen, to put my card in. Put the card in anyway, and waited. No response from the terminal. Then the kiosk screen timed out and asked if I wanted to cancel the order or proceed. I poked cancel, but it went back to the payment screen. I pushed the physical button on the kiosk for “help”, and the top of the kiosk lit up orange. I kept fighting with the thing (did I mention I’m stubborn?) to no avail. I tried to flag down the girl taking trays to tables for help, but she whooshed past me. After about three trips through that payment screen time out loop, the kiosk finally got back to the start order screen. There was never any response by store staff to the orange “help” light on the kiosk. I shrugged, muttered “this is clearly beyond my ken”, and walked out, never to return.
The place was busy, stack of cars at the drive up, half a dozen people in the dining room who had, somehow, entered orders. Why? The food isn’t that good. Having to fight with the kiosk means the food is no longer fast either. Why do people patronize the place?
After stops at the gas station, post office, and Arby’s (staffed by people, good and fast food), I mosied home…and checked the bank’s web site to make sure Mickey D’s had not billed me for the food I tried, futilely, to order.