The author states: "I’ve not seen anything convincing in the way of a third-party study that would verify the company’s mantra about how it is revolutionizing lending. So far, it really appears to be just the company’s claims.
Well OK, how exactly would a third-party actually perform such a study? Seems to me that the validation of the claim resides in Upstart’s performance as well as a number of Upstart associated banks eliminating the requirement for a prospective loan customer to hold a specific FICO score. The verification of the claim resides in the performance of Upstart. But yeah, I’ll grant, it’s not a third-party study.
Oh, BTW, do we typically see third-party studies that verify the claims of other software vendors? Are you aware of any third-party studies of Datadog’s claims? How about Zscaler? Zomminfo? I mean if third-party verification is a requirement to validate Upstart’s claims, why do all the other software companies get a pass on this? Stupid question, right? The validation resides in the performance of the software and the fact that the customers of these companies keep buying the product. But somehow, that same source of verification isn’t valid for Upstart. Give me a break.
The author goes on to say: "That’s right, half of Upstart’s opportunity is just being a new marketing channel for the banks to acquire customers. I don’t know if there’s anything AI in that, but it’s not obvious there is.
Well actually, it’s very obvious. Those referrals are a direct result of an Upstart risk analysis for that prospective customer. It’s not like, “Hey bank, here’s somebody that might be interested in becoming a customer just 'cause.” No AI analysis, no referral. It’s that simple . . . and obvious.
Finally, there’s this: “Computer models involving AI use greater precision to narrow the margin of error, thereby recommending a greater degree of risk. The thing is, all of that is formulated based on recent data. Upstart has been around since 2013, less than a decade.”
So the author simply failed to do his homework and has made a false assertion. Upstart gathered data at least as far back as 2000. Of course, their models have been under constant, iterative refinement since then. But they didn’t go into business in 2012 (despite the fact that author referenced 2013) with a totally blank slate. They had more than a solid decade of data to form the basis of their AI/ML business on day one.
The one certain thing I’ve learned from this article is that I will not be subscriber to the Technology Letter.