Reviewer comes to hate ASUS Zephyrus G14 with AMD but won't stop using it anyway

You’re in for a journey. A journey I’ve never been on :slight_smile: but what’s the worst that could happen? Just take a complete image of your system onto a different drive before you start, and if you implode roll it back! Come on, man, spirit of adventure :slight_smile: :joy:

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“That’s a nice PC you’re running there. Shame if anything were to happen to it. Got any bitcoin?”

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(Reviewer comes to hate ASUS Zephyrus G14 with AMD but won't stop using it anyway - #22 by caromero1965)

“That’s a nice PC you’re running there. Shame if anything were to happen to it. Got any bitcoin?”

LoL! That’s the way I feel about such programs. If they offer a short trial period or are up front about what it is going to cost you, I don’t mind. I can easily afford the fifty bucks or whatever. What I am unwilling to deal with is that the program did make some change to the system, even if it was just a list of files to be changed, and it may take hours to find what they have done.

Habits from the wild old days when virus checkers didn’t exist. Always log and date system changes, especially any files deleted. Of course, with Windows 10 or 11, that is pretty much impossible. Frequent backups becomes the only choice.

First I’d have to know what - if any - of the oodles of drivers listed by LoadOrdC64.exe even ARE! Only one of the names even have “fan” in it, and that one I’m pretty sure was installed by the SpeedFan utility I installed a few weeks ago, and which failed to detect any of the two fans in my Ideapad! -

C:\Users\jla81\Programs\SysinternalsSuite>loadordc64 | find /i "fan"
Automatic    n/a*                      n/a*       speedfan                       speedfan                                           \??\C:\WINDOWS\SysWOW64\speedfan.sys

Ok, I know this isn’t a “help me with this AMD laptop board”, but you guys are smart. You might recall that I gave up on sending my new Lenovo Ideapad 5 Pro in to get it repaired and was going to deal with the aggressive fan behavior until some BIOS fix eventually emerged (or some other solution presented itself).

But now I have a more worrying issue: random reboots when idle for a while, almost exclusively at night when I have stopped using it for the day. This actually started happen on the second day after I set up the machine out of the box, but it was less frequent and I hadn’t really noticed it. But now it’s happening once every night but never at the same time.

The System event log only show “operating system restarted” followed by “not shutdown cleanly” with no other signs of what might be causing it. This would suggest this is a hardware issue, but if so, why would it only be happing when the machine is idle at night? The laptop remains plugged into the power adapter at all times and the battery diagnostics check out fine.

My list of possible things to to try are: reboot in safe mode with network access at the end of the day and see if a nighttime restart happens; do a non-destructive restore/fix of Windows; reinstall Windows from scratch. If none of that helps or provides more insight, open a Lenovo support ticket and probably have to send it in for repair: perhaps SSD or mainboard replacement.

Thoughts?

Honestly, if the machine is that new I’d just send it in immediately for a repair, if I could stand to be without it for a while.

Alternatively, my thought is that it’s a driver issue. The AMD laptops seem to have complex driver and software stacks.

Maybe you can enable to creation of a full crash log.

You might also look in the event viewer to see application logs rather than system logs and see if anything intelligible is in there about things that might be running.

Final thought: there might be a way to do a Windows reinstall/system restore without losing your installed apps and data, I might try that in your shoes.

No other ideas. Sorry. You will spend more time doing this than you will if you just send the machine in, I think.

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Yes, I believe that’s possible (see Redirecting), and that will likely be one of the steps I try. Was even considering upgrading to Windows 11 Pro from Home, which I think can be a non-destructive upgrade. I should have opted for the Pro version to begin with. I found a site - win11 - that sells supposedly legit Windows 11 Pro licenses for under $30 (versus $99 from Windows). But is it really legit? Seems too good to be true!

You could be right, but I just have no confidence that I won’t be left worse off after the “repair” than I am now if I send the laptop in to get fixed. Plus I doubt my pristine case and display won’t be marred and/or dinged up in some way. If the repair monkeys are no better than the people who’ve responded to my ticket so far, I am doomed.