repair costs and face long wait times for service.
This is due to the fact that Tesla has monopolized the parts and service aspects of the business, the plaintiff alleges, because Tesla owners can only get their cars serviced at Tesla service centers, or authorized service shops. Additionally, Tesla vehicles can only be repaired using Tesla parts.
Owners of other vehicles can go to any number of service shops and use genuine parts — or third-party parts — to repair their cars. Because Tesla controls both the service centers and parts, the plaintiff alleges Tesla owners have to pay more for service and parts and have suffered through long wait periods for service availability, and/or long waits for parts.