TWLO: integrates Twilio Flex into Google CloudAI

Twilio Announces New Integration with Google Cloud Contact Center AI

Twilio (TWLO), the leading cloud communications platform, today announced the company has collaborated with Google Cloud to integrate Contact Center AI into Twilio Flex, the first fully programmable cloud contact center platform. Google Cloud’s Contact Center AI is a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers. By deepening its artificial intelligence and machine learning capabilities, Twilio provides developers with a robust, flexible platform to build intelligent, next-generation customer experiences.

High hopes for Twilio Flex. It was launched in March so on 8/6/18 we will see results of the first full quarter in which the service was available…