https://wsw.com/webcast/needham128/zs/1916841
What do we think? Cloudflare too much of a promotional company and excessive talk filled with hot air?
Recent Cloudflare press release claiming their faster speed than Zscaler: https://blog.cloudflare.com/network-performance-update-cio-edition/
Analyst:
So Cloudflare has put out a lot of press suggesting they are much nicer than Zscaler. And to be fair, Cloudflare’s focus as a cross WAN Internet accelerator does give them some advantages in rapid communication across the WAN. When I hear that, my response to it is that, okay, but the comparison is between Cloudflare and Zscaler, it’s a comparison between Cloudflare, Zscaler and hairpinning of the traffic back to their data center and a difference of a couple of milliseconds 1 way or the other when you’re doing 3 ops instead of 30 ops, is it meaningful? So it’s really a functionality problem. So can you look at that…
ZS CEO:
I think these guys make a lot of nonsense noise. Even last year, once they told investors, we replaced Zscaler at a very large oil company, really? And they named the company, you kind of said, because I know them well. So I called the CIO and say, what are they talking about? Do you have them? They said we – in 1 of our business units, I am using CDN. That’s it. Now that funky little thing became, we replace their guys, okay? Some companies like to stretch, some companies grow too far beyond stretching. That’s one. I had one other conversation with someone and they said, "Wow, these guys have lots of experience in selling large enterprise. I said, do the following, rather then all of this debate, ask them, show me 10 large enterprise customers that are actually using, okay? I bet you’ll struggle to find even one.
So it’s easy to make a lot of noise. So you’re putting in all that stuff. They’re trying to bait us to respond and get into – they want credibility. They want some coverage. We’re not going to get into that stuff, leave it alone. It’s sometimes I think they’re trying to do, they have the lots and lots of little, little things in it. But everything is 2 inches deep.
Analyst:
Right. So it’s – from a feature parity perspective, it’s nowhere near there. Even if there’s some speed advantage, that’s the – measuring the wrong thing, right?
ZS CEO:
So okay, not even quite a bit. Okay, when can they have the speed advantage. If the traffic, say, coming from Singapore to New York needs to come on a wide data network, yes, they can do acceleration. But our goal is not to backhaul traffic. The goal is that applications are getting set up everywhere. Why is Microsoft putting its data centers in every part of the world? So no backhauling is needed. So the advantage of doing some funky test to show that I can bring on my backbone to do something is not a real thing. My traffic, my customer’s traffic in Singapore goes through Singapore data center. Then it gets on Microsoft network to get to wherever Microsoft is. If Microsoft in Singapore, it’s one hop away from me. So all these papers are trying to get attention. We would rather focus on our customers. So do you think I even worry about Cloudflare or thing? Not really. My worry is to make sure we keep on executing with our focus, our sales team fully enabled, and we don’t get complacent. We don’t let success go to our head, and with that, we are focused on customer obsession. That’s why our NPS is sitting way up it’s sitting. That’s why our score, promoter score is sitting very good, over 125% net retention rate. We are proud of those numbers, and we keep on driving.