I am an IT consultant and work on multiple client projects at any given time. Our distributed teams from around the world have to use client’s communication/collab platforms.
So over the last several years I have used Hangouts/Meet, Webex, Zoom, Goto Meeting, Skype, Vidyo, HipChat….I am sure theres a couple of others missing.
When WFH took off earlier this year and people started pumping up ZM, I didn’t get it. Coz Zoom product performance was one of the worst I have dealt with - dropped calls, software hanging, video quality issues, etc. G-Meet video and audio quality was way ahead in March. I felt ZM won’t go anywhere….GOOG, MSFT, CSCO are so entrenched in companies and offer superior performance…
Fast forward to now…Zoom performance is much improved, they have introduced so many new features and are constantly expanding footprint.
Zoom saw the pivot to WFH and quickly capitalized on it.
What differentiates them is that they are HUNGRY & NIMBLE in a way that Goliaths like MSFT cannot. As they say - it takes 25 miles to turn a battleship.
I don’t own ZM stock….
- F8