I am the digital marketing director of a regional, multi-billion dollar credit union. Up until recently, we had no corporate video conferencing tool for all staff. Late last year, they began rolling out Webex for certain staff. With the COVID-19 stay-at-home orders, the Webex rollout was significantly expanded. From what I understand, the IT department chose Webex over other options after a decent assessment of solutions.
Since 2018, I have used Zoom as a recipient of meeting invitations from vendors. Compared to Webex, I have found Zoom’s audio/video quality to be very crisp, especially when using computer audio. I’ve come across a good number of vendors who send us Zoom conference call details for recurring meetings or sales pitches. For whatever reason, our IT department did not choose Zoom over Webex last year. Now, I think I have a better idea of why.
Yesterday, I had two vendor meetings on my calendar, both with Zoom conference call info. I learned just before the first meeting that our IT’s Information Security group (with executive support) began blocking Zoom from corporate access (which includes joining other people’s meetings). This is related to security concerns that have been widely discussed on this board. Since I do not work in that department, I do not have details on what specific triggers led to the IT department’s decision.
What I can say is that I work in a 700-person organization that has a vigilant information security team. For whatever reason, they thought it was in the company’s best interest to not access Zoom at all.
Just sharing feedback from my corner. Some of you work for other corporations whose Information Security groups have come to a different conclusion than our group. So, don’t take this to mean that Zoom is frowned upon by all or most corporations. This is not a buy or sell recommendation. As I mentioned earlier, my experience with Zoom as a user has been very positive.
no position in ZM