I just got off the phone with US Bank to cancel my credit card with them. It took more than 50 minutes, and I had to speak to 3 different people. Reminded me of the old days when someone would try to close an AOL account. This was emblematic of the horrible customer service I’ve gotten over the past year with US Bank, which is the reason I canceled. I’d had a card with them since 1994. Always paid full balance monthly via autopay. Credit score well over 800.
At some point recently, US Bank management must have decided to treat their loyal customers as chumps to be exploited. Sorta like Wells Fargo. One less chump as of today. Good riddance, US Bank.
I replaced the card with an Amazon prime Visa, from Chase: no annual fee, no foreign transaction fee, 5% back on Amazon and Whole Foods purchases, 2% back on restaurants, gas stations and drugstores, and 1% back on other purchases. Even got a $100 signup bonus on Amazon. Took 2 minutes to get approved. When I called Chase with a question about the new card, I got a service rep on the phone almost immediately, and my question was answered promptly and accurately. Unlike US Bank.