I’m in a conference today and found out some nugget of information about ZM. It is now integrated with one of Splunk Enterprise product and this will benefit a lot of companies. For techies out there who respond to incident or system problems, you can triage with other departments pretty quickly in troubleshooting system issues. I think this is one of what ZM is trying to do. It’s not just a conference call tool, it is embedding itself to other systems.
Might be a little OT but just want to share this information.
No, that’s not OT. Integrations is one of the things that sets Zoom apart. Eric Yuan said legacy voice first conference call systems such as WebEx are having difficulties integrating with third party software.
He made a pretty convincing case that legacy videoconference systems are going to have to totally start from scratch and build a new cloud based system. That’s what Microsoft already did with Teams. Which, from what I continue to read, is having a bigger impact on Slack than it is Zoom.
Might be a little OT but just want to share this information.
Hi deamojem,
That’s a useful piece of information to help us understand what the company is doing and how it’s doing it. It’s not OT at all. It’s the kind of information we are looking for.
Saul
I was actually surprised when I saw Zoom integrated with Splunk. But I am excited with the integration since our IT support will find it very useful and it will take less time to get everybody together. You are talking about a couple of minutes instead of 30 minutes to 1 hour. For critical systems, this is a must. I hardly post but if i find anything useful, I will post here.
I totally agree. I work in tech and if Splunk can launch a contextual session with all the error details for the issue in question to be investigated, that would be result in much faster triage and co-ordination.
If it’s just integrating ZM for video chat then I don’t see that as a game changer for selling Splunk Enterprise. I reckon they will get creative, though.
One of things about Zoom that is different from say Cisco Webex and many others… is their aggressive expansion of features and integrations…
a few things surprised me in last six months…
This Splunk integration
Integration with calendar - one of our partner companies sent me a link the other day saying I can click on it to see their availability and book a meeting with them… surprise, surprise, that was feature of Zoom they were using.
Zoom is pushing the pedal on advertisement… in silicon valley, you can see Zoom ads on bill boards, and also on those trays in TSA screening at the airport… they are absolutely in land grab mode.
With all of these and more reasonable valuation (relative to growth), I took a small position, i think they will have to do a lot more to build real strong oat, but I see them rushing down that path…
I have no opinion on ZM as a stock, but as a product my experience has been that it works well within the USA, but works poorly on conf calls with London. Had another bad experience yesterday with it.
Naj, the odds of that London issue being related to that specific office’s networking (inbound or outbound) is pretty high, especially if you’ve had issues teleconferencing with them more than once. Just sayin’… Or their electrons are just on strike ahead of Brexit, whichever.
Lest you think I’m just defending Zoom – I don’t own ZM stock, but my employer switched from WebEx to Zoom about 6 months ago. More or less it’s been totally fine, and we didn’t have to change any of our conference room gear. But now we can literally one-click or one-tap to join multiple rooms together globally (from India to US to Europe and all places in between, simultaneously) in seconds – phone only, or full-blown video from every room and laptop, all at once. Which, I will note, the same gear could NOT do using Cisco WebEx. And I have to mention that a majority of that gear is actual Cisco telecon/camera/phone gear!
I inferred from your post that you had an issue with “London” but probably not others, because of the way you stated it. Now, that could easily be distance to/from wherever you are (which I would expect the teleconf system to deal with), or not. Conjecture, assumption, a hunch. I did not say I “know” anything, I said the “odds” were pretty high that your pain is related to the networking in or between you and “London.” That’s just from a standard understanding of how networking works… if the network that your teleconference is riding on is iffy, it’s a foregone conclusion that your experience with any video telecon solution is going to face challenges.
Now, if you want to really debug the issue, we’d need more info and a baseline (does it work great to, say, Chicago?) and understanding of where you are, but that’s not what this forum is for. And again, I don’t own ZM, think it’s overvalued even from the start, and no plans to open a position… just happen to be a user through work and wanted to share another point of view.
