They never said they had 300M users. It was a mistake in their blog.
These are contradictory statements. So, let’s at least not do an Orwellian history re-write, OK?
In their blog posting, Zoom said they had 300M users. While it was a mistake, they did say it. In writing.
The news picked it up when they issued a blog correction, which is totally standard for ANY publication, even newspapers, when a mistake is found in the copy.
Zoom did not issue “a blog correction,” as you describe it. When a news organization makes a correction, they announce the correction. See this NY Time page, for instance: https://www.nytimes.com/2020/04/10/pageoneplus/corrections-a… or this https://www.nytimes.com/2020/03/30/pageoneplus/corrections-m…
Zoom didn’t do that. They simply edited the blog posting without calling attention to the change. And they didn’t change the date! Matter of fact, that blog post (https://blog.zoom.us/wordpress/2020/04/22/90-day-security-pl… ) still has the Apil 22 date on it even though it was changed on April 24.
The Verge noticed the change, contacted Zoom, and only then did Zoom admit the change and apologize.
For example, I am in 5-10 Zoom meetings per day and I assume they count me as 5-10 participants.
Yup.
This is NOT news. This is noise.
On its own it wouldn’t be a big deal, but it fits into a pattern of Zoom Marketing deceptions, which includes mistakes such falsely claiming Zoom had end-to-end encryption capabilities. Zoom was so far away from actually having that capability that it recently just bought a whole security company (https://blog.zoom.us/wordpress/2020/05/07/zoom-acquires-keyb… ) in order to implement it.
I disagree that it’s just noise. As has been pointed out in the white papers on Zoom’s security issues, Zoom has not issued regularly Transparency Reports (Cisco WebEx does so here: https://trustportal.cisco.com/c/r/ctp/trust-portal.html?doct… ). Zoom now says they will moving forward. All in all, the media attention on security is push Zoom to do things they have until now refused to do.
Now, while it’s not noise, it also hasn’t been bad enough to make me sell, either. It’ll be interesting see how the 300M daily meeting participants number translates into actual paying users. Who knows, it could be that all this security attention, which is something CEO Yuan admits he didn’t focus on, will actually turn Zoom into a more compelling solution that it otherwise would have been. For instance, I believe only a small fraction of WebEx users utilize end-to-end encryption, but if Zoom makes that easy and affordable it could become a compelling reason to choose Zoom over Webex.
Wouldn’t it be something if the media’s focus on Zoom’s biggest weakness forces the company to turn that into a compelling business strength?