Zoom 'participations'

I very seldom contact Investor Relations and this is one exception:

I’m a very satisfied ZM investor. I’m trying to contact investor relations but I can’t find an email address for them and I don’t want to use the phone. Please relay my message to them. Thanks!

There has been a lot of confusion around 300,000 “participants” because it’s 300,000 “participations” by a lesser number of “participants” who can participate in more than one meeting. By using the proper English language word “participations” the confusion is instantly cleared up.

With my very best wishes for the Zoom Team,

Denny Schlesinger
Happily Retired Individual Investor

Since I gave my address in Portugal I got two email replies from the Zoom robots, one in English and one in Portuguese promising to contact me soon.


Até mais, Denny!

Obrigado por entrar em contato com o departamento de vendas! Um especialista da Zoom entrará em contato com você em breve. Enquanto isso, consulte a nossa biblioteca de vídeos instrutivos para saber como usar a Zoom como um profissional.


Denny Schlesinger

4 Likes

These two emails were, obviously, robots replying. Then I got an email from Manuel Da Silva who I figured was a human.

Hi Denny,

Thanks for your interest in Zoom! My job is to help you get set up with the right plan or resources.

Do you mind answering:
- How many folks on your team will need to schedule or host Zoom meetings?
- Are you interested in meetings, webinars, or both? Click here for the difference.
- When are you looking to get started?

From there I can get you to the right solution!

We’re also happy to speak directly about your specific request. You can chat us live any time on from the Zoom pricing page.

Best regards,

Manuel

Since my inquiry was clearly not about using Zoom I replied:

Manuel:

You didn’t read my email. It was address to your Investor Relations department. I’m an investor, not a user. There is no way on your website to communicate with Investor Relations.

If you could, please, get me in touch with Investor Relations I’d appreciate it.

With my best wishes,

I got a prompt answer:

High Demand Re: Responding to your Zoom request
To: Denny Schlesinger denny@xxx.com

Thank you for your message! Due to current and extenuating circumstances, our responses have been slightly delayed. We will do our best to respond to you as quickly as possible.

Looking to Master Zoom?
• Watch the How to Zoom Video Series
• Support for you and your organization on our COVID-19 resource page
Billing or Purchasing
• To purchase additional Zoom licenses immediately or get info on different license types, click here: zoom.us/pricing. To add new products to an existing account, please reply to this email with the products you’d like to add and provide your account number
Troubleshooting an Issue?
•Review Zoom’s Most Frequently Asked Questions or search articles and resources on the Zoom Help Center

We understand that your business and organizations are relying on Zoom and are doing everything we can to assist our customers as quickly as possible.

Kind regards

Manuel Da Silva
Online Account Executive
Zoom Video Communication

I guess Manuel Da Silva was being impersonated by a robot! :innocent:

I’m not going to pursue it until I get a real answer.

Denny Schlesinger

2 Likes

Hi Denny

This form should submit any question to investor relations

https://investors.zoom.us/resources/investor-contacts

This form should submit any question to investor relations

https://investors.zoom.us/resources/investor-contacts

Thanks, that’s helpful.

It’s also an example of a website that is way too complicated to navigate. :frowning:

The Investor Relations page has three menu bars, two generic ones at the top and the Investor Relations specific one effectively hidden below a huge image that is a pretty picture with ZERO useful information – a waste of useful screen real estate.

https://softwaretimes.com/pics/zoom-ir.png

The designer figures everyone will view the page using the whole screen.

Denny Schlesinger

Hi Denny,

At the bottom of each press release, there’s usually contact info so I opened one up and found:

Zoom Press Relations
Colleen Rodriguez
Global Media Relations Lead
press@zoom.us

Zoom Investor Relations
Tom McCallum
Head of Investor Relations
408.675.6738
investors@zoom.us

1 Like

Hi Denny,

At the bottom of each press release, there’s usually contact info so I opened one up and found:

Thanks! I’ll follow it upon Monday.

Denny Schlesinger