Interesting take here from an opinion column in the Times, which opines that AI, despite the hype, will not take a lot of jobs. Some, sure, and it will hit some categories more than others, but overall, “don’t worry, be happy”.
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The Unstoppable Force of A.I. Hype Is Meeting One Immovable Fact
The possibility that artificial intelligence will steal all our jobs has been hyped by industry leadersIt has roused politicians to sound the alarm. It now ranks at or near the top of the public’s concerns about the new technology. And right on cue, earlier this month Meta, Facebook’s parent company, began marketing an autonomous artificial intelligence system to handle companies’ sales, customer service, scheduling and all sorts of other key functions that currently require human beings. Many more such products are expected to follow.
So what would a fully automated future look like? As it happens, the world has already caught a glimpse. Back in March, Meta announced that Facebook and Instagram users who’d gotten locked out of their accounts would no longer interact with a customer service representative; they would instead interact with specially trained A.I. Recognizing the opportunity that presented, scammers essentially talked the A.I. into turning over control of more than 20,000 Instagram accounts, including those of the Obama White House and a senior Trump administration official. Then the scammers lit up Telegram message boards with their delighted accounts of how easy it had all been.
It was not a fluke. Air Canada disabled its chatbots after they mistakenly promised a customer a refund — and the customer sued and won. McDonald’s scuttled the bot taking orders at its drive-throughs after a number of viral videos showed it to be wildly dysfunctional. In one case, the bot mistakenly added hundreds of dollars of chicken nuggets to a customer’s order.
These scary — OK, OK, funny — incidents aren’t the result of coding errors. They’re the result of an essential, inescapable fact about the artificial intelligence that has become so common in so many aspects of our daily lives: Large language models are not reasoning machines. They’re plausibility engines.
- As they say in the advertising world, “Some exceptions may apply”