Help contacting customer service

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I’m looking for help in contacting TMF customer service. A while ago I asked for help downgrading from Epic Plus to Epic, which resulted in someone at TMF disabling the auto-renewal feature of my Epic Plus subscription. My subscription has now expired with NO further notice, which was somewhat unexpected. So I went to the web site to try subscribing to Epic; it offered me the new-member rate, which I accepted. However, AFTER charging the membership fee to my credit card, it informed me that I am no longer eligible for the new-member rate. That wasn’t really a surprise. I tried again and was offered the standard renewal rate, but when I tried to accept that, it informed me that I already had access to Epic. However, when I go to the web site, it shows me as logged in, but I am unable to access any premium services.

So at this point I have a charge of $299 plus tax on my credit card, I am unable to access any premium services, and clicking on any of the “contact” links on the web site just takes me to the Motley Fool landing page. I’ve tried emailing by responding to an email that I had not yet deleted; so far, no response. I’ve also tried messaging on Facebook; so far, no response. Before I dispute the credit card charge, I’m hoping someone here can point me to a way of actually communicating with TMF customer service. At the moment, I’m pretty unimpressed.

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Have you tried here?

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I’ve tried that - it redirects me to “https://www.fool.com/”. No help at all.

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OK, now I feel like an idiot. Turns out the problem was on my computer. Finally did what I should have thought to do yesterday - deleted all the stored fool.com data from my browser and logged in again. Now everything is working again. No idea which of the over 100 cookies fool.com had stored was causing the problem, but a fresh start fixed it. Happily, that occurred to me before I called the “800” number, which would have been my next step. (I feel like an idiot because I’m a retired computer programmer, and this isn’t the first time I’ve seen a web site break in mysterious ways because of stored data.)

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Hi @dgtangman,

I have seen this happen a number of times.

Changes to subscriptions often require a logout/login.

It would really help if the subscription/renewal pages actually SAID THAT on their pages.

Maybe @CMFMints can bring it to someone’s attention?

Does that help you?

Gene
All holdings and some statistics on my Fool profile page
Profile - gdett2 - Motley Fool Community (Click Expand)

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