On my wife’s computer, clicking the start button does nothing. We rebooted and still can’t get to the menu.
For other reasons, I want to get to settings to get to the reset procedure. I want to reset her computer to factory settings.
Any thoughts on how to either:
Get the start menu button to work, or
Get to reset another way
PS - on my computer, pressing the windows button and “I” at the same time brings up settings. But that does nothing at all on my wife’s. Both have Windows 10. I’m often at a loss as to why Windows 10 acts differently on different computers. It’s the same darn program!
Do you have a search box at the bottom of your computer? If you type reset in it you should come up with Reset PC with system settings. Click on that and at the top of the page on the right hand side is a reset button.
Thanks, I’ll try that when I have a chance a bit later.
Is there a way to reboot without just pressing the power button on the CPU? Since I can’t get to the Windows menu, I can’t power down the usual way.
If memory serves, one could do ctrl-alt-delete and then do that again to reboot, but that doesn’t seem to be the case anymore.
I’m afraid I am going to be of no help at all, but purely for my own understanding, I have to ask. What is a Start button? I don’t see anything marked as that on my laptop keyboard, and not on my Microsoft ergonomic keyboard. Is it the Windows key?
(I’m also wondering if the keyboards on the two computers could be swapped and tested that way.)
I haven’t had time to do a factory reset yet. I may do it tomorrow, trying your F12 method. In the meantime, do you know any way to get to the Windows Update setting? I want to pause my wife’s Windows Updates for now. As you may remember, above, we can’t get to her Start Menu or Search box, which is the same reason we can’t get to Factory Reset the normal way.
Ok RB try this. Hold down the Windows key and hit “R”, then type in services.msc in the search box. Go down to windows update then double click that. Then change startup type to disabled… Then restart your computer.
I’m finally getting around to trying your suggestion: “when rebooting the computer did you try hitting the f12 key? Then you can go in and pick factory reset.”
I don’t see any reset choice on the list when I do this. What I see for choices is:
Windows Boot Manager
Bios Flash Update
SupportAssist OS recovery
Change Boot Mode Settings