Zoom Phone Nomadic E911 Service
This is just another example of how:
Zoom caters to large enterprises,
How it thinks of things I never would have imagined, and
How it’s miles ahead of any other comparable service.
When moving voice services to the cloud, it is critical to understand how emergency calls will be handled when your employees are at the office or working remotely. Some cloud providers provide enhanced 911 services, while others require you to engage a third-party service. However, careful consideration of your emergency call routing is important to ensure timely response to employees in the event of an emergency and to comply with emergency response regulations like:
Kari’s Law, which provides guidelines for emergency dialing and requires designated personnel to be alerted in the event an emergency call is placed; and
Ray Baum’s Act, which requires that information such as street address, detailed information such as building number, floor number, and suite are included in the dispatchable location information provided to public safety at the time of a 911 call.
Zoom Phone Nomadic E911 provides the ability to dynamically track the location of users as they move around your campus and beyond to ensure their location is up to date in the event of an emergency. In the U.S. and Canada, Nomadic E911 can be used from either Zoom Phone’s native PSTN calling plans and numbers or through Bring Your Own Carrier with supported third-party service providers…
There’s lots more explanation. Even though they end with “Don’t Forget to Share this Post” I’ll let you click through if you are interested in the details and the illustrations.
Privacy vs security and functionality has been a key factor in the implementation of greater awareness features. A follow-on article by the same author points to effective PBX functionality for remote offices. I recall you addressing PBX in an earlier post and this may be the same article.
Background on e911
Mobile phones through GPS brought triangulation of the carrier service to 911 calls. With office towers, GPS triangulation is not effective because what floor and a specific location on a floor cannot be determined via carrier triangulation. For radio communications “man down” was also an often requested feature, but again in office towers, factories, tunnels, etc. how do you locate the individual. People working in remote areas or facilities could have a fatal attack and no one knows.
Using wireless access points to triangulate has been discussed but I don’t know if it has been implemented. (I am sure someone on the board can speak to this). The barrier I believe is a technical solution but privacy concerns that computers know where you are and how long you have been there.
With this Pandemic, the position may have changed as integrating remote employees into a seamless organization is critical to success.
So Zoom via video presence and cloud connectivity is addressing these geolocation challenges and overcoming privacy issues with the need to have a job and work effectively.
Mobile phones through GPS brought triangulation of the carrier service to 911 calls. With office towers, GPS triangulation is not effective because what floor and a specific location on a floor cannot be determined via carrier triangulation. For radio communications “man down” was also an often requested feature, but again in office towers, factories, tunnels, etc. how do you locate the individual. People working in remote areas or facilities could have a fatal attack and no one knows…
Thanks Commway, that explains nicely what it is all about! I really didn’t understand it so clearly at all.
GPS triangulation is not effective because what floor and a specific location on a floor cannot be determined via carrier triangulation.
Maybe there is some other reason you can’t find someone in a building. GPS is a solution of four equations and four unknowns. If your GPS radio receiver can “see” four satellites (the satellite constellation was designed for it), the information received from the satellites will allow the receiver to tell you longitude, latitude, altitude and time.
Tower triangulation seems different. It seems like it would be using relative signal strength in three towers to find a center in two dimensions, longitude and latitude.
Perhaps the GPS in phones doesn’t solve for altitude and only cares about latitude and longitude. But to solve the equation, all the information is there.
Perhaps the steel in skyscrapers interferes with the GPS satellite signals. Maybe that is why they use triangulation instead of the GPS that has worked for 30 years.