JD Power says 'Electrified vehicles more problematic than others'

In its 2024 U.S. Vehicle Dependability Study report, JD Power highlights the inferior dependability of EVs compared to ICEs and hybrids:
‘Owners of battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs) experience more problems than owners of gas-powered and hybrid vehicles. BEVs are most troublesome (256 PP100), followed by PHEVs (216 PP100). Hybrids (191 PP100) and gasoline vehicles (187 PP100) fare significantly better. At three years of ownership, tires are a sore spot for BEVs, with 39% of owners saying they replaced tires in the past 12 months—19 percentage points higher than owners of gas-powered vehicles.’

Another irritant was Infotainment issues:
Infotainment system woes continue to plague owners: As vehicles roll off the assembly line with increasingly more technology, it is not unexpected that the most problematic vehicle category is infotainment (49.1 PP100)—nearly twice as many problems as the next-highest category, which is exterior. Among infotainment issues, Android Auto and Apple CarPlay connectivity (6.3 PP100) is the top problem, followed by built-in voice recognition (6.1 PP100)
https://www.jdpower.com/business/press-releases/2024-us-vehicle-dependability-study-vds

1 Like

Tesla owners, at least, may well put their foot down a bit harder on average, since the response is so swift. That isn’t especially easy on tires.

My Tesla Y has all the infotainment I need - and much more I’ve never even explored - without resorting to my phone, but I admit that my previous cars weren’t able to interact with any phone. The electronics behind the control panel make a phone seem redundant, except for making calls or texts. I stream programs and music easily, which is about all I’m interested in doing.

If tires wear and infotainment are the major problems, then that is a testimony to how reliable all vehicles have become.

4 Likes