What’s going on with Quicken? I’ve been posting to Quicken “Elan Financial Services” which is the name used on my Fidelity credit card. I’ve been using “Elan Financial Services” for a couple of years now. All of a sudden Quicken decided they didn’t like “Elan Financial Services” and would prefer I use “US Bank Card Services”. OK, I start using US Bank Card Services and now they want me to use Elan Financial Services. What the heck. Make up your mind. I can’t be playing these games every weekend trying to reconcile. I tried to use the renaming rules but couldn’t get it to work.
There are a couple of other accounts they’ve been jacking around with also. Very frustrating. It always happens on a Saturday so naturally you can’t call anyone and I can’t find chat mode on the website.
Quicken has been implementing a new secure connection feature and it seems financial institutions are consolidating the names through which they connect.
In this case, Elan Financial Services is a division of US Bank. My guess is the problem is on US Bank’s end, reporting different names back to Quicken. I expect if you call Quicken Support, they’ll just say that that the issue is with the data provided by the financial institution.
Fuskie
Who would give your financial institution a call and give them the opportunity to explain, correct the problem, or point the finger back at Quicken…
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I have had to work through a couple of issues with my Chase Credit card accounts.
First the new system only works with the Quick Connect type system - Direct Connect is not an option.
With Chase (and I expect other Financial Institutions) converting more than one account under the new system was not obvious to me. I had one Chase credit card with Direct Connect and other Chase accounts with Quicken Connect. I tried to “fix” or reconnect the Direct Connect card and this absolutely would not work. Finally I just removed the download connection for all my Chase accounts, closed and reopened Quicken and finally reconnected. This process was smooth and worked fine.
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ImAGolfer,
Me too! I’ll be going up to Lake Morey VT this upcoming weekend for three days of golf, eating and drinking with about 25 other guys. It’s an annual event that I look forward to every year.
On the Quicken thing, I also use Quicken Premier to download from Fidelity Credit Card processor Elan Financial Services. I’ve not had any issues with that download.
Sorry you’re experiencing issues with yours.
'38Packard
Fore!!!